Terms of service

Last Updated: 25 September 2026

Welcome to RJ Bhimavaram Foods.

These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the RJ Bhimavaram Foods website and your purchase of products through our online store.

By accessing our website, browsing our products or placing an order, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or place an order.

1. About Our Store

RJ Bhimavaram Foods operates an online store offering food products including:

  • Veg Pickles
  • Non-Veg Pickles
  • Karam Podis
  • Masalas

Our products are inspired by traditional Andhra flavours and are offered for personal consumption.

Business Name: RJ Bhimavaram Foods
Website: rjbhimavaramfoods.com
Email: rjbhimavaramfoods@gmail.com
Phone / WhatsApp: +91 70938 17555
Business Address: KPHB, Hyderabad

2. Eligibility to Use the Website

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not use the website for fraudulent, abusive or unlawful activities.

If you are placing an order on behalf of another person, you confirm that you have the authority to provide their information and place the order.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes and other product information displayed on our website are accurate.

However:

  • Actual product colour and appearance may vary slightly from photographs because of lighting, photography and screen settings.
  • Food products may naturally vary in appearance, texture and colour from batch to batch.
  • Product photographs are intended to represent the product and may not always show the exact quantity or packaging received.
  • Product availability may change without prior notice.

We do not intentionally misrepresent the nature, quality or characteristics of our products.

4. Food Products

Our products include pickles, karam podis and masalas and are intended for consumption as food.

Customers should:

  • Check the product label before consumption.
  • Review the ingredient information where provided.
  • Follow applicable storage instructions.
  • Follow the best-before/use-by information provided on the product.
  • Consider their own dietary requirements and allergies before consuming a product.

If you have a known food allergy or dietary restriction, please review the product information carefully and contact us if you require clarification before placing an order.

RJ Bhimavaram Foods does not provide medical or dietary advice.

5. Product Availability

All products displayed on the website are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase.
  • Discontinue a product.
  • Temporarily remove a product from sale.
  • Correct pricing or product information errors.

If an order has been placed for a product that is unavailable, we may contact you regarding an alternative product, revised fulfilment or refund, as applicable.

6. Prices

Product prices displayed on the website are shown in the applicable currency.

Prices may change from time to time.

Any applicable taxes, delivery charges or other charges will be displayed at the relevant stage of the checkout process where applicable.

The price applicable to an order is generally the price displayed at the time the order is successfully placed, subject to correction of obvious pricing or technical errors.

7. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation through email, SMS, WhatsApp or another available communication method.

An order confirmation does not necessarily mean that the order has been finally accepted for fulfilment.

We may cancel or decline an order in circumstances including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent activity.
  • Incomplete or incorrect customer information.
  • Delivery restrictions.
  • Technical errors.
  • Other circumstances where fulfilment is not reasonably possible.

If we cancel an order for which payment has already been received, an applicable refund will be processed.

8. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

  • Name
  • Mobile number
  • Email address
  • Complete delivery address
  • PIN/postal code
  • Other information required for successful delivery

RJ Bhimavaram Foods will not be responsible for delivery problems caused by incorrect, incomplete or inaccurate information provided by the customer, subject to applicable consumer rights.

9. Payment

Payments may be processed through third-party payment gateways or payment service providers.

You agree to provide accurate payment information where required.

We do not intend to store complete payment card information such as full card numbers, CVV numbers or banking passwords on our own systems.

Payment providers may have their own terms and privacy policies governing payment processing.

10. Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the timeframe communicated on the website or during checkout.

Actual delivery time may depend on:

  • Destination
  • Courier/logistics provider
  • Product availability
  • Weather or natural events
  • Public holidays
  • Transportation disruptions
  • Other circumstances beyond our reasonable control

Delivery information and charges, where applicable, will be provided through our Shipping & Delivery Policy.

11. International Orders

If international shipping is offered, customers are responsible for providing accurate delivery information and complying with applicable laws relating to the import of food products into the destination country.

Customs duties, import taxes, clearance charges or other destination-country charges may apply where applicable.

Unless expressly stated otherwise, such charges are not necessarily included in the product price.

International delivery may also be subject to restrictions imposed by the destination country.

12. Returns, Replacements and Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy.

Because our products are food items, opened or partially consumed products generally cannot be returned unless the product is damaged, defective, incorrect or otherwise qualifies under the applicable policy or law.

If you receive:

  • A damaged product
  • A leaking product
  • A wrong product
  • A missing product
  • A product with a genuine quality or food-safety concern

please contact us promptly.

For complete details, customers should refer to the Return & Refund Policy available on our website.

13. Order Cancellation

Orders may be cancelled subject to the status of the order and our Cancellation Policy.

Once an order has been processed, packed or dispatched, cancellation may no longer be possible.

If an order cannot be cancelled, any applicable return or refund rights will be governed by our Return & Refund Policy and applicable law.

14. Website Content

All content on the website, including:

  • Brand name
  • Logo
  • Product photographs
  • Graphics
  • Text
  • Product descriptions
  • Website design
  • Videos
  • Marketing materials

is owned by or licensed to RJ Bhimavaram Foods unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without prior written permission.

15. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Interfere with website security or functionality.
  • Introduce malware, viruses or harmful code.
  • Use automated systems to scrape or copy website content without permission.
  • Submit fraudulent orders.
  • Misuse promotional offers.
  • Impersonate another person or business.
  • Use our brand, content or website to mislead others.

We reserve the right to restrict access to users who misuse the website, subject to applicable law.

16. Third-Party Services

Our website may use third-party services such as:

  • Shopify
  • Payment gateways
  • Shipping and logistics providers
  • Analytics services
  • Marketing platforms
  • Customer communication services

These services may operate under their own terms and privacy policies.

RJ Bhimavaram Foods is not responsible for the independent policies or practices of third-party service providers.

17. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption.
  • Free from technical errors.
  • Completely secure.
  • Free from viruses or other harmful components.

The website may occasionally be unavailable because of maintenance, updates, technical issues or circumstances beyond our control.

18. Accuracy of Information

We make reasonable efforts to maintain accurate information on the website.

If an error is discovered in:

  • Product information
  • Pricing
  • Availability
  • Images
  • Descriptions
  • Promotions
  • Other website content

we reserve the right to correct the error and take appropriate action regarding affected orders, including cancellation and refund where applicable.

Nothing in these Terms is intended to exclude rights that cannot legally be excluded.

19. Limitation of Liability

To the extent permitted by applicable law, RJ Bhimavaram Foods will not be responsible for losses resulting from:

  • Incorrect information provided by the customer.
  • Improper storage or handling of products after delivery.
  • Misuse of products.
  • Unauthorised access caused by circumstances outside our reasonable control.
  • Delays caused by third-party logistics providers or events beyond our reasonable control.
  • Temporary website interruptions.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is not permitted by applicable law.

20. Force Majeure

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

These circumstances may include:

  • Natural disasters
  • Floods
  • Fire
  • Epidemics or pandemics
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or technology failures
  • War or civil disturbances
  • Other events beyond our reasonable control

Where reasonably possible, we will communicate significant delays to affected customers.

21. Privacy

Your use of our website is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use and protect personal information provided through the website.

22. Promotions and Discounts

From time to time, RJ Bhimavaram Foods may offer discounts, promotional codes or special offers.

Promotional offers may have separate terms, including:

  • Validity period
  • Eligible products
  • Minimum order value
  • Usage limits
  • Customer eligibility

Unless otherwise stated, promotional offers cannot be combined with other offers.

We reserve the right to withdraw or modify a promotion where permitted by law.

23. Reviews and User-Generated Content

If the website allows customers to submit reviews, comments, photographs or other content, you agree that the content:

  • Is truthful and based on your genuine experience.
  • Does not contain unlawful, defamatory or abusive material.
  • Does not infringe another person's intellectual property or privacy rights.
  • Does not contain malicious code or spam.

We reserve the right to remove content that violates these requirements or applicable law.

24. Intellectual Property

The RJ Bhimavaram Foods name, logo, branding, product images, website content and other original materials are protected by applicable intellectual property laws.

No rights are granted to you except the limited right to access and use the website for legitimate personal shopping purposes.

25. Changes to These Terms

We may update these Terms of Service from time to time.

Changes may be made because of:

  • Changes to our products or services.
  • Changes to our website.
  • Changes in business practices.
  • Changes in applicable laws or regulations.

The updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the website after the updated Terms are published constitutes use subject to the revised Terms, to the extent permitted by applicable law.

26. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Nothing in these Terms is intended to take away any consumer rights or legal remedies available to customers under applicable law.

27. Dispute Resolution

If you have a concern regarding an order, product or service, we encourage you to contact RJ Bhimavaram Foods first so that we can attempt to resolve the matter promptly.

Nothing in this section prevents a consumer from exercising any rights or remedies available under applicable consumer protection laws.

28. Grievance / Customer Support

For questions, complaints or concerns regarding an order or our services, please contact:

RJ Bhimavaram Foods

Email: [INSERT OFFICIAL EMAIL]

Phone / WhatsApp: [INSERT OFFICIAL PHONE NUMBER]

Business Address: [INSERT COMPLETE BUSINESS ADDRESS]

Grievance Contact: [INSERT NAME / DESIGNATED CONTACT]

We will make reasonable efforts to address customer complaints within the applicable legal and operational requirements.

29. Contact Information

For general enquiries:

RJ Bhimavaram Foods
Website: rjbhimavaramfoods.com
Email: rjbhimavaramfoods@gmail.com
Phone / WhatsApp: +91 70938 17555
Business Address: KPHB, Hyderabad