Refund policy

Last Updated: 25 September 2026

At RJ Bhimavaram Foods, we take care to prepare, pack and dispatch our products with attention to quality and freshness. Since our products are food items, we follow specific guidelines for returns, replacements and refunds.

Please read this policy carefully before placing an order.

1. Food Products & Returns

Our products, including pickles, karam podis and masalas, are food products and may be subject to hygiene and food-safety considerations.

For this reason, we generally do not accept returns of opened, used or partially consumed food products unless the product is defective, damaged, incorrect or otherwise qualifies for a return or refund under this policy or applicable law.

Customers should contact us as soon as possible if there is a problem with their order.

2. Eligible Reasons for Return or Replacement

A return, replacement or refund may be considered in the following situations:

A. Damaged Product

If the product or its packaging is damaged during transportation, please contact us with photographs of:

  • The outer shipping package
  • The damaged product/package
  • The shipping label
  • The order/invoice, where applicable

B. Wrong Product Delivered

If you receive a product different from the product you ordered, please contact us and provide your order details and photographs of the product received.

After verification, we may arrange a replacement or refund, as applicable.

C. Missing Product

If an item included in your order is missing, please notify us as soon as possible.

We may verify the order and packing information before arranging a replacement or refund for the missing item.

D. Leakage or Packaging Damage

If a pickle, masala or karam podi package has leaked, spilled or arrived with significant packaging damage, please contact us with photographs and details of the issue.

The matter will be reviewed and an appropriate replacement or refund may be provided.

E. Product Quality or Food-Safety Concern

If you believe that a product has a genuine quality or food-safety issue, please stop consuming the product and contact us immediately.

Please retain the product, packaging, batch/lot information and other relevant details until we provide further instructions.

We may request photographs, videos, batch details or other information to investigate the complaint.

Where a genuine issue is established, an appropriate remedy may include replacement, refund or another resolution as applicable.

3. Non-Returnable Situations

Returns or refunds may not be accepted in situations including:

  • Change of mind after placing an order.
  • Personal taste preference.
  • The product being spicier or less spicy than expected, where the product matches its description.
  • An opened or partially consumed product where there is no verified defect or quality issue.
  • Damage caused by improper storage or handling after delivery.
  • Failure to follow the storage instructions provided with the product.
  • A product being returned without prior approval or instructions from RJ Bhimavaram Foods.

This does not limit any rights available to consumers under applicable law.

4. Return / Complaint Time Period

For damaged, incorrect, missing or defective products, customers should contact us within 48 hours of delivery.

For food-quality or food-safety concerns, customers should contact us as soon as the issue is noticed.

We strongly recommend checking your order shortly after delivery.

5. Evidence Required

To help us resolve the issue quickly, we may request:

  • Order number
  • Customer name
  • Registered mobile number or email address
  • Photographs of the product
  • Photographs of the outer package
  • Photograph of the shipping label
  • Batch/lot number
  • Expiry/best-before information, where applicable
  • A short description of the problem
  • Video evidence, where reasonably necessary

For damaged shipments, photographs showing the condition of the package at the time of delivery are particularly helpful.

6. How to Request a Return, Replacement or Refund

Please contact us using the details provided below and mention:

Subject: Return / Replacement / Refund Request – Order #[Order Number]

Please provide your order number and explain the issue.

Our team will review the request and may ask for additional information before approving a replacement or refund.

Email: [INSERT OFFICIAL EMAIL]

Phone / WhatsApp: [INSERT OFFICIAL PHONE NUMBER]

7. Replacement

Where a replacement is approved, we may provide the same product or another appropriate resolution depending on product availability.

Replacement availability may depend on stock and the nature of the issue.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

8. Refunds

If a refund is approved, the refund will generally be processed to the original payment method used for the order, wherever technically possible.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.

The refund amount will be determined based on the approved claim and applicable circumstances.

9. Shipping Charges

Where a return, replacement or refund is approved because the product was damaged, incorrect, defective or otherwise qualifies under this policy, RJ Bhimavaram Foods will determine the appropriate treatment of applicable shipping charges based on the circumstances.

Shipping charges may not be refundable for customer-initiated returns that are not covered by this policy.

10. Products Damaged After Delivery

RJ Bhimavaram Foods is not responsible for damage resulting from improper handling or storage after delivery.

Customers should follow the storage instructions provided on the product packaging.

If you notice a problem with a product immediately after delivery, please contact us before consuming or disposing of the product.

11. Order Cancellation

Cancellation requests are subject to our Cancellation Policy and the status of the order.

Once an order has been processed, packed or dispatched, cancellation may no longer be possible.

If an order cannot be cancelled after processing, customers may contact us regarding any applicable return, replacement or refund rights.

12. Refund for Products Not as Advertised or Agreed

If a product delivered to you is materially different from the product advertised or agreed upon, or if another circumstance gives you a legal right to a refund or return, we will handle the request in accordance with applicable law.

The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities to provide appropriate return/refund mechanisms in circumstances where goods or services do not conform to advertised or agreed specifications, among other applicable situations.

13. Food Safety Complaints

If you have a food-safety concern, please contact RJ Bhimavaram Foods first so that we can investigate and address the matter.

Customers may also use the official FSSAI Food Safety Connect system for food-safety concerns. FSSAI currently provides a mechanism through which consumers can submit food-safety concerns and track complaints.

14. Policy Changes

RJ Bhimavaram Foods may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable laws.

The latest version will be published on this page with the updated date.

15. Contact Us

For questions regarding returns, replacements or refunds, please contact:

RJ Bhimavaram Foods

Email: rjbhimavaramfoods@gmail.com

Phone / WhatsApp: +91 70938 17555

Business Address: KPHB, Hyderabad

Customer Support / Grievance Contact: +91 70938 17555