Shipping policy

Last Updated: 25 September 2026

At RJ Bhimavaram Foods, we carefully pack our products to help ensure that they reach you in good condition. This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.

By placing an order through our website, you agree to the terms described below.

1. Order Processing

Orders are processed after successful confirmation of payment.

We aim to process and dispatch orders within:

[INSERT PROCESSING TIME — e.g. 1–3 BUSINESS DAYS]

Orders placed on weekends or public holidays may be processed on the next working day.

Processing times may vary during:

  • Festivals
  • Promotional periods
  • High-demand periods
  • Public holidays
  • Unforeseen operational circumstances

If there is a significant delay in processing your order, we will make reasonable efforts to communicate the delay.

2. Shipping Destinations

RJ Bhimavaram Foods may offer delivery to:

India

We aim to deliver orders to serviceable locations across India through our logistics partners.

Availability may depend on the delivery location and courier serviceability.

International

Where international shipping is available, orders may be shipped to selected countries and destinations.

International shipping availability may vary depending on:

  • Destination country
  • Courier availability
  • Food import regulations
  • Customs restrictions
  • Product restrictions
  • Serviceability of the delivery address

The availability of international shipping will be shown at checkout where applicable.

3. Estimated Delivery Time

Estimated delivery times will be displayed during checkout or communicated after the order is placed, where applicable.

Indicative delivery timelines:

Destination Estimated Delivery
India 5 Business Days
International 9 Business Days

These are estimates and are not guaranteed delivery dates unless specifically stated otherwise.

Delivery may take longer because of circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges may vary depending on:

  • Delivery location
  • Order value
  • Product weight
  • Package size
  • Shipping method
  • Destination country

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

If free shipping is offered for a particular order or promotion, the applicable eligibility requirements will be displayed at the time of purchase.

5. International Shipping Charges

For international orders, shipping charges will depend on the destination and applicable shipping service.

Any shipping charges applicable to an international order will generally be displayed during checkout where the relevant service is available.

Additional charges may apply in the destination country, including:

  • Customs duties
  • Import taxes
  • Local taxes
  • Customs clearance charges
  • Handling fees
  • Other government or carrier charges

Unless specifically stated otherwise, such charges are not included in the product price or standard shipping charge.

6. Customs and Import Regulations

International customers are responsible for ensuring that the ordered products are permitted for import into their destination country.

Food products may be subject to restrictions, inspections or additional requirements in certain countries.

RJ Bhimavaram Foods cannot guarantee that an international shipment will be cleared by the destination country's customs or regulatory authorities.

If a shipment is delayed, returned, confiscated or refused because the destination country's regulations do not permit the product to be imported, the applicable refund or resolution will be considered based on the circumstances and applicable law.

Customers should check their country's food-import regulations before placing an international order.

7. Order Tracking

Once your order has been dispatched, tracking information may be provided through:

  • Email
  • SMS
  • WhatsApp
  • Customer account
  • Other available communication channels

Tracking availability depends on the shipping provider and service used.

Tracking information may take some time to become active after the shipment is handed over to the logistics provider.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check:

  • Name
  • House/building number
  • Street/locality
  • City
  • State/province
  • PIN/postal code
  • Country
  • Mobile number

RJ Bhimavaram Foods is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer, subject to applicable consumer rights.

9. Failed Delivery Attempts

The courier may make one or more delivery attempts depending on its operating procedures.

A delivery may fail because of:

  • Incorrect address
  • Customer unavailable
  • Incorrect phone number
  • Customer refusal
  • Restricted access
  • PIN/postal code issues
  • Courier serviceability issues
  • Other circumstances affecting delivery

Customers should cooperate with the courier to complete delivery.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts or customer refusal, additional shipping charges may apply if the customer requests the order to be shipped again.

10. Delayed Deliveries

We make reasonable efforts to dispatch and deliver orders within the estimated timeframe.

However, delivery may be delayed because of:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Festivals
  • Transportation disruptions
  • Courier delays
  • Customs clearance
  • Government restrictions
  • Strikes
  • High-volume periods
  • Incorrect delivery information
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team.

Where applicable, customers retain their rights under our Return & Refund Policy and applicable consumer law. The Consumer Protection (E-Commerce) Rules, 2020 address remedies where goods are delivered later than the delivery period represented to the consumer.

11. Damaged Packages

Please inspect the package when it is delivered.

If the package appears visibly damaged, leaking or tampered with, customers are encouraged to:

  1. Take photographs of the package before opening it.
  2. Take photographs of the shipping label.
  3. Take photographs of the damaged product.
  4. Contact RJ Bhimavaram Foods as soon as possible.

For complete information regarding damaged products, please refer to our Return & Refund Policy.

12. Leakage or Food Product Damage

Pickles and other food products may require careful handling during transportation.

If a product arrives with:

  • Leakage
  • Broken packaging
  • Significant spillage
  • Damaged seal
  • Other transportation-related damage

please contact us promptly with photographs and order details.

Do not discard the product or packaging until we have had an opportunity to review the complaint, unless there is a health or safety reason requiring disposal.

13. Missing or Incorrect Products

If your order contains:

  • A missing product
  • An incorrect product
  • An incorrect quantity

please contact us as soon as possible.

We may request photographs of the received package, products and shipping label to help verify the issue.

If the issue is confirmed, an appropriate replacement, refund or other resolution may be provided in accordance with our Return & Refund Policy.

14. Food Storage After Delivery

Customers should follow the storage instructions printed on the product packaging.

Once the product has been successfully delivered, customers are responsible for storing and handling the product according to the applicable instructions.

Improper storage after delivery may affect product quality.

If you believe a product has a quality or food-safety issue immediately after delivery, please contact us before consuming the product and retain the packaging and relevant batch information where possible.

15. Shipping During Festivals and Peak Periods

During festivals, holidays, promotional campaigns and periods of unusually high order volume, processing and delivery may take longer than normal.

We recommend placing orders in advance when products are required for a specific occasion.

Any specific shipping cut-off dates or holiday schedules will be communicated on the website where applicable.

16. International Delivery Restrictions

Some products may not be available for international delivery to certain countries or regions.

Restrictions may arise because of:

  • Local food regulations
  • Import restrictions
  • Customs requirements
  • Courier restrictions
  • Product-specific restrictions
  • Temporary service limitations

If an order cannot be shipped to the selected destination, we may contact the customer to arrange an alternative solution.

17. Customs Delays

International shipments may be held by customs or other authorities for inspection or clearance.

Such delays are outside the direct control of RJ Bhimavaram Foods.

Customers may be required to provide additional information or documentation to the relevant authorities or courier.

18. Undeliverable International Orders

If an international shipment is returned because:

  • The destination is not serviceable;
  • The customer provided an incorrect address;
  • The customer refused delivery;
  • Required customs action was not completed;
  • Import requirements were not satisfied; or
  • The shipment could not be delivered for another customer-related reason,

the applicable refund or reshipping options will be reviewed based on the circumstances.

Any non-refundable shipping, customs, return or handling charges may be deducted where permitted by applicable law and where clearly applicable to the order.

19. Change of Delivery Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

Address changes may not be possible once the order has been processed or dispatched.

If the shipment has already been handed over to the courier, any address change may be subject to the courier's procedures and additional charges.

20. Shipping Partners

We may use third-party courier and logistics providers to deliver orders.

Once an order has been handed over to the logistics provider, delivery is subject to the provider's operating network and procedures.

However, RJ Bhimavaram Foods will provide reasonable assistance in addressing delivery issues reported by customers.

21. Contact Us About Shipping

For questions regarding your shipment, please contact:

RJ Bhimavaram Foods

Email: rjbhimavaramfoods@gmail.com

Phone / WhatsApp: +91 70938 17555

Business Address: KPHB, Hyderabad


Please include your order number when contacting us about an existing order.

22. Policy Updates

RJ Bhimavaram Foods may update this Shipping & Delivery Policy from time to time to reflect changes in shipping partners, delivery locations, operational practices or applicable laws.

The latest version will be published on this page with the updated date.